How do your products work?

Pictures speak a thousand words - so they say. Click here for a pictorial on how our products work.

Can I select my ring size?

You sure can! We offer rings in sizes 5 through 10. We try our very best to accommodate preferred ring size(s), but it is not guaranteed.

Are the rings photographed next to the products the one that come with it?

The rings you see on our site are for display and presentation purposes - it is not the same ring that is in the product. Rings valued $10 to $7500 are randomly selected for placement.

Is it possible to receive the same ring in two different products?

We have a massive inventory of rings which are placed into our products at random. Therefore, we do not know which of these arbitrary pieces you may receive in your scentsational JewelScent product and cannot make any promises that you may not receive a duplicate jewel. Though we do make best effort to ensure our products have a vast variety of styles that go in them, you might receive the same piece of jewelry more than once.

When can I expect to receive my order?

Normally, your order will be en route to you in 1 to 2 business days (Monday - Friday, excluding holidays). Orders placed after 5pm PST will be processed the next business day. Expect some delays during holidays.

How do I request to Change or Cancel my order?

We strive to get your order shipped as quickly as possible. Due to this reason, we are unable to change or cancel an order once it is placed in Pending Fulfillment status. Generally, we allow customers to submit all update and cancelation requests to our Customer Support department within 1-hour of placing your order as processing begins immediately.

What's the value of my jewelry?

All of the rings we include in our products are worth anywhere from $10 to $100. If it’s valued more than that and up to $7,500, you will find a golden token with a serial number in place of a ring. Your golden token surprise may be a ring, necklace, bracelet or earrings. Contact us with the serial number, and we’ll ship out your jewel in a separate package with a certificate of estimated retail value.

Candles

Why won't my candle stay lit? Is there something wrong with my wick?

In order to ensure that your wick doesn't keep snuffing out, keep your wick trimmed to 1/4 inch. If your wick is too short, it may get drowned out in the pool of melted wax. If your wick is too long, the flames will also be too long and will be more prone to get blown out by a draft.

Why can’t I smell my candle anymore?

There may be a few reasons for that:

Nasal Desensitization - When you’ve had the same candle burning for some time, your nose gets accustomed to it, something also referred to as nasal desensitization. Rotate fragrances every 3 or 4 days. Light another candle with a different scent for a couple of days, then go back to your original candle. Removing yourself from the element and then introducing yourself back into the element will allow your nose to recognize the fragrance again.

Vents - Is your candle burning right underneath an intake vent for a heater or an air conditioner? If so, it may be pulling all fragrance from your candle. The bulk of fragrance gets sucked through the system and filtered out.

Air filtering system – Don’t burn your candle next to an air purifier ionizer. Those do a great job at filtering and pulling the candle fragrance out of the air, the same way it pulls smoke out of the air.

Why is my candle tunneling and burning unevenly?

It’s because there are too many short burns. The rule of thumb is to let the candle burn 1 hour for every inch of diameter across the whole surface. For our candles, dedicate at least 3 hours of burn time or until the wax pool is liquid all the way across the surface. Make sure that you don’t keep it burning too long, though. Your wax pool should only be 1/2 inch deep. Also, always make sure to trim your wick to 1/4 inch before every burn. A wick too long may tilt to one side, causing it to only burn the wax on that side. By following these tips, you won’t get sinkholes and your candle will not burn unevenly.

Aroma Beads

What are aroma beads?

Our aroma beads are essentially dry potpourri. Pour some into a glass bowl and use it as a decorative accent. They’re also great for use in sachet pouches; throw a pouch in your closet or drawer for some extra freshness.

Are the aroma beads the same as bath salts?

No, our aroma beads are not the same as bath salts. These plastic beads will not dissolve in running water.

Can I use the aroma beads with a wax warmer?

No, our aroma beads are not intended for use with a wax warmer.

Soaps

What is Moroccan Argan Oil?

Argan oil is produced from the nuts of the Argan tree, which is found in Morocco. The oil found, which contains vitamin E, is best used for moisturizing the skin.

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